Prevention of Future Deaths reports · 2016

Diana Ritchie

Regulation 28 report to prevent future deaths, reference 2016 – 0296, written 18 Aug 2016. A coroner writes one of these when an inquest reveals a risk that could cause further deaths unless something changes.

Date of report18 Aug 2016
Reference2016 – 0296
DeceasedDiana Ritchie
CoronerVeronica Hamilton-Deeley
Coroner areaBrighton and Hove
CategoryHospital Death (Clinical Procedures and medical management) related deaths
Organisation namedBrighton and Sussex University Hospitals NHS Trust
Sourcejudiciary.uk record · original PDF
Responses published1

The report

Text recovered by OCR from a scanned PDF. OCR is imperfect: check anything you rely on against the source PDF. Reproduced verbatim, including the scan's own layout.

VERONICA HAMILTON-DEELEY, LL.B.
Her Majesty’s Senior Coroner
for the City of Brighton & Hove

THE CORONER’S OFFICE
WOODVALE, LEWES ROAD
BRIGHTON

BN2 3QB

Assistant Coroners

CATHARINE PALMER LL.B (HONS)
KAREN HENDERSON, BSC. BMMRCPLFRC... -
GILVA D.J.TISSHAW, BA(LAW)HONS

Telephone: Brighton (01273) 292046
Fax: Brighton (01273) 292047

CORONERS SOCIETY OF ENGLAND AND WALES
ANNEX A
REGULATION 28: REPORT TO PREVENT FUTURE DEATHS (1)

NOTE: This form is to be used after an inquest.

THIS REPORT IS BEING SENT TO:

1. Brighton and Sussex University Hospitals NHS Trust

1 CORONER
| am Veronica HAMILTON-DEELEY, Senior Coroner, for the City of Brighton and
Hove

2 CORONER’S LEGAL POWERS

| make this report under paragraph 7, Schedule 5, of the Coroners and Justice Act
2009 and regulations 28 and 29 of the Coroners (Investigations) Regulations 2013.

3 INVESTIGATION and INQUEST

i On 9"" August 2016 | commenced an investigation into the death of Diana Maxine
RITCHIE. The investigation concluded at the end of the inquest on 9" August
2016. The conclusion of the inquest was Narrative Conclusion.

14 CIRCUMSTANCES OF THE DEATH

See Record of Inquest

15 CORONER'S CONCERNS

During the course of the inquest the evidence revealed matters giving rise to
concern. In my opinion there is a risk that future deaths will occur unless action is
taken. In the circumstances it is my statutory duty to report to you.

The MATTERS OF CONCERN are as follows. —
(1) Mrs Ritchie was recovering from major surgery and on her second day post
L | operatively was suspected of having an Ileus. Overnight on the 5" and 6”

VERONICA HAMILTON-DEELEY, LL.B.
Her Majesty’s Senior Coroner
for the City of Brighton & Hove

Assistant Coroners

CATHARINE PALMER LL.B (HONS)

THE CORONER'S OFFICE
WOODVALE, LEWES ROAD
BRIGHTON

BN2 3QB

Telephone: Brighton (01273) 292046
Fax: Brighton (01273) 292047

KAREN HENDERSON, BSC,BM,MRCPLFRC. -
GILVA D.J.TISSHAW, BA(LAW)HONS

March she deteriorated quite substantially and a doctor was called to see her in
the early hours of the 6"" at that time there was no suspicion that she was
suffering from a bronchopneumonia but the evidence at the Inquest indicated
that this was the start of the that infection. The differential diagnoses at that
stage were Pulmonary Embolis or the effects of Ileus.

| (2) That there were missed opportunities to escalate Mrs Ritchie’s treatment arising

from raised NEWS scores where there was no report of those raised scores
either to the doctors on the ward or to the critical care outreach team. There
were eight different NEWS scores taken between 06.30 on the 6" and 11.15 on
the 6".

On two of them the scoring was inaccurate (one was scored 2 points too high
and the other was scored 2 points too low). One of them scored at 4 but the
remainder scored at 5 and above. As! say, none of them resulted in a call to
critical care outreach or to the ward SHO.

(3) If care had been escalated there would have been at least 4.5 extra hours from

the earliest NEWS chart for Mrs Ritchie to have been assessed by an :
independent clinician who may well have taken different action to the action that |
was taken to her. i
If care had been escalated it may well have been that she may not have
suffered the cardiac arrest which occurred around about 12.20 hrs on the 6".
Itis possible that the outcome might have been different.

(4) The other area of concern | have is that the observations were not taken more

regularly during the night of the 5'/6"" March when it was clear that Mrs Ritchie’s |
condition was deteriorating — it should not have needed any form of direction
from the doctors attending for these observations to be taken more regularly.
The Nurse in charge of the ward should have been informed and should have
made a direction for the appropriate timing of these observations.

(5) It was also suggested to me that the observations taken at 11 o’clock, 11.05,

11.10 and 11.15 were not in fact taken at those times but were taken later, after
the first relatively short lived loss of consciousness which occurred at around
11.15. If this is correct then this is really an extremely worrying use of this
assessment tool.

(6) Finally this is not the first time | have had to write a Regulation 28 Report to this

Trust which involves abuse of or failure to use NEWS properly at all. It is in my
view necessary for there to be substantial and immediate training on proper use
of NEWS throughout the Trust.

VERONICA HAMILTON-DEELEY, LL.B.
Her Majesty’s Senior Coroner

THE CORONER’S OFFICE
WOODVALE, LEWES ROAD

for the City of Brighton & Hove oe B BRIGHTON

s) a ex BN2 30B
Assistant Coroners EAS Telephone: Brighton (01273) 292046
CATHARINE PALMER LL.B (HONS) aX hone Fax: Brighton (01273) 292047

KAREN HENDERSON, BSC,BM,MRCPI,FRC. .
GILVA D.J.TISSHAW, BA(LAW)HONS -

| am told that there are electronic hand-held ‘smart’ pieces of equipment which |

can be used to take and record NEWS and which then omit a warning signal if
the NEWS is raised. This should be considered at this hospital. | understand
that Worthing Hospital (recently rated excellent by the CQC) has this handheld
equipment and uses it to good effect.

6 ACTION SHOULD BE TAKEN

In my opinion action should be taken to prevent future deaths and | believe you
AND your organisation have the power to take such action.

7 YOUR RESPONSE

You are under a duty to respond to this report within 56 days of the date of this
report, namely by 7" November 2016 |, the coroner may extend the period.

Your response must contain details of action taken or proposed to be taken, setting

out the timetable for action. Otherwise you must explain why no action is proposed.

8 COPIES and PUBLICATION

| have sent a copy of my report to the Chief Coroner and to the following Interested
Persons

. Clinical Quality Commission
. Clinical Commissioning Group ~ Soline Jarram
. Secretary of State for Health, Department of Health f
. Simon Stevens — Chief Executive NHS England
. National Patient Safety Agency

HE — Medico Legal Services Manager

OnkRwWNn-

| have also sent it to:-

aT

Who may find it useful or of interest.
1 am also under a duty to send the Chief Coroner a copy of your response.

The Chief Coroner may publish either or both in a complete or redacted or summary
form. He may send a copy of this report to any person who he believes may find it
useful or of interest. You may make representations to me, the coroner, at the time
of your response, about the release or the publication of your response by the Chief
Coroner.

VERONICA HAMILTON-DEELEY, LL.B.
Her Majesty’s Senior Coroner
for the City of Brighton & Hove

THE CORONER'S OFFICE
WOODVALE, LEWES ROAD
BRIGHTON

BN2 3QB

Assistant Coroners

CATHARINE PALMER LL.B (HONS)
KAREN HENDERSON, BSC,BM,MRCPLFRC. .
GILVA D.J.TISSHAW, BA(LAW)HONS

Telephone: Brighton (01273) 292046
Fax: Brighton (01273) 292047

9 Date: 18" August 2016 SIGNED\BY:

Senior Coroner Bri

Responses

1 response published against this report on judiciary.uk. A response is a body's written reply to the coroner's concerns; publication is at the discretion of the Chief Coroner's office, so an absent response does not mean nobody replied.

Response from Brighton and Sussex University NHS Trust (PDF)
Brighton and Sussex NHS)
University Hospitals

NHS Trust
The Royal Sussex County Hospital
1 November 2016 Eastern Road
Brighton
BN2 SBE

Miss V Hamilton-Deeley
HM Senior Coroner
Coroner's Office
Woodvale

Lewes Road

BRIGHTON

BN2 3QB

Tel: 01273 696955

Dear Miss Hamilton-Deeley
The Late Diana Ritchie, date of birth: 15 February 1933

Thank you for your report of 18 August 2016, and for drawing your concerns to
my attention. | was very sorry to learn of the sad death of Mrs Ritchie. As you
know, we are always willing to review our practices, in order to identify
improvements which can be made in the light of experience.

| appreciate that with hindsight, it is likely that Mrs Ritchie’s deterioration
during the night of 5/6‘ March 2016 arose from the onset of broncho-
pneumonia, although | am also aware that her clinical signs when she was
examined at 03.45 were not such as to raise any suspicion of a chest infection.
acknowledge and deeply regret (as | know do the staff who were directly
involved in her care) that there is just a possibility that with earlier escalation
for assessment by critical care team members, the sequence of events for Mrs
Ritchie might perhaps have been different. | am aware that she was seen and
thoroughly assessed by her consultant on the morning ward round on 6 March,
who did not feel that such escalation was indicated at that time, let alone
earlier that day.

| recognise, as does the Trust’s interim Chief Nurse, that accurate completion
and scoring of observations on the National Early Warning charts, and
appropriate escalation, is very important. In the light of these events,
considerable action has been taken on the ward concerned (in conjunction with
their matron) to ensure that the individuals directly caring for Mrs Ritchie, as
well as the rest of the ward team, are fully familiar with what is expected of
them. They have reflected carefully on this, as well as attending specific
additional training since these sad events to improve their knowledge and skills.
The ward action plan is being presented to the monthly audit meeting for
women’s services, as well as feedback being taken to the safety and quality
meeting for wider learning.

With our partner
swe¢ Drighton and sussex
medical schoo!

Teaching on completion of the National Early Warning System (NEWS) and
escalation of concerning scores is included on the nurse induction course which
every new member of nursing staff is obliged to attend. in addition, the Trust’s
Outreach team run teaching sessions on escalation of concerns arising from
observations as part of the development programme for nurses, as well as
running a monthly specialist training course for nurses which includes teaching
on NEWS,

In order to extend this learning more widely, | used the Spotlight on Safety, in
my weekly message to all staff, to focus on NEWS, saying - among other things -
“it is vital that NEWS scores are calculated correctly and acted on appropriately
if we are to provide safe care for our patients” and providing a direct link to the
Trust’s Patient Observation Policy.

The Trust’s Patient Safety team sends a “Patients 1°” bulletin each month to all
staff. This uses a fictionalized story to draw attention to things that may go
wrong and sets out good practice. Since the death of Mrs Ritchie, such a bulletin
has been circulated, which focused on the recognition and appropriate
escalation of care for a deteriorating patient.

The Trust has also established a specific working group entitled “the
Deteriorating Patient Steering Group” to coordinate work across the Trust to
improve recognition of, and response to, any patient whose condition is
deteriorating.

The Trust is considering carefully the series of actions which are essential before
any electronic NEWS system can be introduced. The Trust provides clinical
services in a wide range of buildings - some extremely old - across several sites.
As an essential preliminary step, WIFI cover is being extended to cover the whole
Trust. It is anticipated that this will be in place in 2017, enabling the Trust to
make further progress in automating observations. The Trust Senior Management
Team has given support in principle to the introduction of an electronic NEWS
system, and the detailed business case required for such an investment is
actively being taken forward.

Thank you once again for raising your concerns with me. Finally, please pass on
my condolences on their sad loss to the family and friends of Mrs Ritchie.

Yours sincerely

Interim Chief Executive

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